Foundation Operations · Service Systems

Connected business platforms.
Built around real workflows.

When customer records, invoicing, scheduling, and communications are split across tools, I can design a connected system around how your business actually works.

Not currently accepting new client workThis page documents the systems I build and the operating approach behind them.

View Selected Work GitHub

AI-assisted development · accountable review · explicit approval boundaries

The Problem

Sound familiar?

Your CRM may not talk to your invoicing tool, scheduling app, or communications platform. That can leave staff copying data between tabs and working around disconnected systems.

Off-the-shelf and no-code tools can work well until the workflow crosses product boundaries or needs business-specific controls. That is where a scoped custom platform may fit.

What I Build

Connected capabilities selected and scoped around your actual workflow.

Customer Management

Customer records, equipment tracking, interaction history, and communication logs can share one connected workflow.

Invoicing & Payments

Invoicing and payment workflows can connect to customer records, payment history, and follow-up steps.

Communications Hub

SMS, voice, email, and internal messaging can be planned as connected parts of the service workflow.

Workflow Automation

Work orders, warranty claims, scheduling, follow-ups, and approval pipelines — modeled around how your team actually operates. Not how some SaaS product thinks you should.

Reporting & Accounting

Bookkeeping, expense tracking, tax reporting, and operational dashboards can be included when they fit the agreed scope.

Deployment Options

Self-hosted deployment is available when it fits the project. Ownership, licensing, data export, account access, and infrastructure responsibilities are documented in the engagement scope.

Proof of Work

A representative scope for a connected service workflow.

Example Scope

Field-services platform

A field-services platform can connect CRM, invoicing, warranty management, communications, scheduling, accounting, payment processing, file management, and a customer-facing portal.

See the technical portfolio.

Delivery Model

A representative process used for previously scoped engagements.

Discovery

The process maps the relevant tools, manual steps, constraints, and pain points so the software starts from an accurate view of the business.

Architecture & Scope

The platform architecture and written scope record features, timeline assumptions, cost, dependencies, and acceptance criteria. Approval precedes implementation.

Build & Iterate

Work proceeds in reviewable increments, with a staging environment when the project requires one. Feedback is incorporated against the agreed scope.

Deploy & Train

The agreed deployment is documented, the team is trained, and production behavior is verified against the acceptance plan.

Ongoing Support

Maintenance, bug fixes, feature work, and monitoring can be covered by a support plan with documented scope, response expectations, and availability.

Investment

Historical planning context from previously scoped work.

Historical Planning Ranges

Discovery & scopingFree

Platform build$8K–$25K

Monthly maintenance retainer$500–$1,500/mo

Hosting (self-hosted VPS)$20–$80/mo

These are historical planning ranges for context, not current offers or quotes. I am not presently accepting new client work.

Why Me

I'm not an agency. I'm not a freelancer who will hand you a WordPress site. I'm an operator who builds production infrastructure.

I work directly across architecture, implementation, review, testing, and operations. AI tools help with the work, while access remains scoped and consequential actions retain human approval gates.

The technical portfolio describes representative systems and capabilities without treating activity volume or absolute reliability claims as proof.

Questions

What kind of businesses is this for?

Service businesses, field operations, repair shops, logistics companies, small agencies — anyone who runs on workflows that SaaS tools don't quite fit. Those are the kinds of workflows this page documents.

How is ownership handled?

Ownership, licensing, data export, account access, infrastructure responsibilities, and separation steps are defined in writing for each engagement. Third-party, open-source, and licensed components retain their applicable terms.

What's the tech stack?

Common choices include React, Node.js, Python, and PostgreSQL, with integrations selected for the workflow. The deployment model is chosen during scoping; self-hosting is available where it fits.

How is the timeline set?

The schedule is set after discovery and depends on scope, integrations, data migration, client response time, security review, and acceptance criteria. The written scope records the planning assumptions before work begins.

You use AI to build software?

Yes. AI tools help with research, implementation, testing, and operations. Access is scoped to the task, consequential actions retain human approval gates, and results are verified against source, tests, deployment state, and live behavior.

Not currently accepting new projects

This page remains available as a record of the systems, delivery process, and operating principles behind Foundation Operations.

View Selected Work

Connected business platforms.Built around real workflows.